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Privacy Policy

TorchEnergy.com℠ is owned and operated by Torch Energy Solutions, Inc.℠. The following describes the updated Privacy Policy for Torch Energy Solutions, Inc. ℠, which applies to any information provided or collected through this website by Torch Energy Solutions, Inc., 7324 Southwest Fwy, Suite 1600, Houston, Texas 77074 (“Torch Energy℠”, “we”, “our”, or “us”). This is a general audience website and it does not offer services directed to children. Persons under the age of 18 are not eligible to use any services on our site.

On occasion Torch Energy℠ may revise this Privacy Policy to reflect changes in the law, our Personal Information collection and use practices, the features of our website, or advances in technology. If we make any material changes we will notify you by email (send to the e-mail address provided by you) or by means of a prominent notice on this website prior to the change becoming effective.

We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices.

What information do we collect

We collect information about you that is provided by you to us or a Site Partner, such as your name, address, telephone numbers, e-mail addresses and other information that can identify you as a specific individual ("Personal Information"). On those pages of our site where Personal Information is collected in order for you to purchase or request further information about a product or service, we describe what information is required in order to provide you with the product, service or information that you have requested. We do not knowingly collect information from children under 13.

This website is intended for use by the person seeking our service. By providing Personal Information of another person, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose such Personal Information as set in this Privacy Policy.

Automatic Information

We also may periodically lawfully obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information. When we collect information about you from a third party, we ensure that appropriate consent has been obtained. By transacting on this website, you agree that we may collect such information for fraud prevention purposes.

Social Media

If you make use of any the Torch Energy℠ social media features, we may access information about you via that social media provider in accordance with their policies. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.

How we use your information

We use Personal Information to provide you with the products and services from our Site, to build features that will make the services available on the Site easier to use, and to contact you about these services. This includes faster purchase requests, better customer support and timely notice of new services and special offers and more relevant content.

From time to time, Torch Energy℠ may contact you to request feedback on your experience using our service, to assist us in improving the website, or to offer special savings or promotions to you, as a member. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by contacting Torch Energy℠.

Service Providers

It is our intention to maintain reputable service providers to offer residents a variety of products and services on our site. All services and products throughout our site are provided by third parties and are identified and described as such. When choosing to purchase products or services from any service provider, you must take into consideration that you will be transacting business directly with this service provider. The information provided by you and collected by a service provider will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person.

When you order a product or service, we deliver Personal Information provided by you, including payment information, to the service provider that you selected to provide you with such product or service. Our service providers will require certain information about you, including applicable billing and payment information, in order to fulfill your purchase order or service initiations. When you purchase a product or service, you are contracting directly with the applicable service provider offering the purchased product or service. We provide the forum for and facilitate the processing of your orders. The applicable service provider will be responsible for the fulfillment, delivery, billing, customer service, warranty and support of its own products and services. As such, your quote is not finalized until you have completed your transaction with our service providers. We recommend that you examine the privacy policies of all third parties from which you purchase products and services, whether through our site, by telephone, in person or by other means, to understand their procedures for using and disclosing your Personal Information. When you request further information about a service provider or its products or services, we deliver Personal Information provided by you to enable that service provider to contact you regarding your requested information. We may also from time to time provide you with information about products or services, special discounts and other information regarding our sites. You will have the opportunity upon the receipt of any promotional e-mails not pertaining to the status of any of your orders to unsubscribe from receiving such promotional e-mails in the future.

We do not disclose or sell any personal information about you to third parties without your prior approval, except as required by law, requested by regulatory agencies and governmental authorities, arises from the sale of all or a portion of any of its businesses, or is used for legitimate business purposes. Information collected on this web site may be used to better provide you with Torch Energy Solutions℠ services. From time to time, we may change our privacy policy, and will make reasonable efforts to publish such changes. Furthermore, we adhere to strict security procedures in an effort to more fully protect your information.

Surveys and Promotions

We may offer our members an opportunity to participate in surveys, contests or sweepstakes for the purpose of improving this site or promoting the use of this site. Information collected by us when you participate in a survey, contest or sweepstakes may include Personal Information. You may at any time opt out of receiving e-mails or other notifications from us regarding surveys, contests or sweepstakes available through this site, by contacting us.

With whom we share your information

We may share your information with site partners, agents, and/or third party vendors. Furthermore we may share your information as legally necessary.

Site Partners

A site partner will not have access to your credit card or automatic deduction account information, or other sensitive data that you may provide to service providers, such as your social security number, unless you provide such information to the site partner through other means. We may share information with a site partner regarding your use of this site and the products and services that you purchase from our service providers. Organizations and other persons interested in becoming channel partners or service providers of Torch Energy℠ are requested to provide certain personal information, such as name, type of organization, address and contact information. Torch Energy℠ uses this information to evaluate channel partner and service provider candidates and reply to their inquiries.

Torch Energy℠ Agents

Many of the operations we perform require us to hire other companies to help us with these tasks. For example, Torch Energy℠ hires companies to help us handle mail and e-mail (including sending and delivering packages, postal mail and e-mail) analyze the data we collect, market our products and services, handle credit card transactions and provide customer service. The companies we employ to help us with these tasks have access to Personal Information to perform their functions, but may not use it for other purposes. Torch Energy℠ requires all agents to whom Personal Information is disclosed to enter into confidentiality agreements and to agree to act in a manner consistent with the relevant principles articulated in this Privacy Policy.

Third Party Vendors

Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, software development, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to. Please note that these third party service providers may be established in countries that might not offer a level of protection for your personal information that is equivalent to the one offered in your country of residence. However, we will endeavor to protect all personal information we collect from you in accordance with strict data protection standards.

We also may share your information in response to the following: (a) subpoenas, court orders, or other legal processes, with law enforcement agencies as required, to establish or exercise our legal rights, to defend again legal claims, or otherwise as required by law (in such cases we reserve the right to raise or waive any legal objection or right available to us); (b) when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of our company, this website, our members, or others, and in connection with our Terms of Service and other agreements; or (c) in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We may also share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular energy companies. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

Protecting Your Personal Information

We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us.

Visiting Our Website From Outside the United States

If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in the Policy.

Links to Other Sites

This website site may contain links to other sites that are not owned or controlled by Torch Energy℠. Please be aware that we, Torch Energy℠, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects Personal Information, which may include, without limitation, when you leave our site to complete surveys or click on advertisements that direct you to third party sites. This privacy statement applies only to information collected by this website.

AdWords Remarketing

This site uses Google AdWords remarketing service to advertise on third party websites based on interests of you and your visits to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, uses cookies to serve ads based on your past visits to the Torch Energy website. Any data collected (but NOT your name, address, email address, telephone number or payment info!) will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you or to opt out using the Google Ad Preferences page

Our Policy Concerning Cookies

To serve you faster and with better quality, we may use "cookie" technology and we may also allow third parties to use cookies on our Site. Cookies are small bits of code, usually stored on a user's computer hard drive or device, which enable a web site to "personalize" itself for each user by remembering information about the user's visit to the web site.

As described in more detail below, our website's cookies have many benefits to enhance your experience on our web site. The third party cookies used on our site are also designed to improve your web site experience by facilitating the receipt of targeted advertisements while on our site and while you are viewing other, non-torchenergy.com web sites. To opt-out of advertising and certain other cookies, please see the opt-out links below.

Torch Energy℠ Website Cookies (First Party Cookies): Our Torch Energy℠ website uses cookies to improve your web-browsing experience. For example, we use a cookie to reduce the time it takes for you to submit purchase requests by storing a registered user's e-mail address so that the user does not need to enter their e-mail address each time that they log-in to torchenergy.com. We will also use a cookie to keep track of your search criteria while you are engaging our website’s services. Torch Energy℠ website cookies are associated with a user's Personal Data. However, no third party has access to the information we collect through our website cookies.

Third Party Cookies: We may work with third-parties that place cookies on our Site to provide their services, including:

Ad Targeting: We may work with third-party advertising companies to serve ads while you are visiting our Site and permit these companies to place and access their own cookies on your computer in the course of serving advertisements on this Site. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our and other web sites, in combination with non-personally identifiable information about your purchases and interests from other online sites in order to provide advertisements about goods and services of interest to you. Other companies' use of their cookies is subject to their own privacy policies and not ours.

Data Providers: We may also allow data providers to collect web log data from you (including IP address and information about your browser or operating system), when you visit our Site, or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, that we may share with data providers solely in hashed, non-human readable form.

Analytics/Measurement: We may also use third-party analytics cookies to gain insight into how our visitors use the Site, to find out what works and what doesn't, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Site. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites.

Remarketing Pixel Tags: In addition, we may share web site usage information about visitors to our sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our site and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our site. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on the Torch Energy℠ website during earlier browsing sessions.

Opting Out of Cookies: We provide you with choice over the use of cookies as described in this Privacy Policy. However, we do not otherwise support Do Not Track browser settings. If you would like to control third-party advertising and marketing cookies that are set on this Site, please read this section carefully. If you would like to opt-out of ad targeting cookies set by Google and Doubleclick on our site, please click here: https://www.google.com/settings/u/0/ads?hl=en.

If you would like to generally (i.e. not just for this Site) opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website.

In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: https://tools.google.com/dlpage/gaoptout.

If you wish to block other cookies, including those being served by companies that are not part of the Network Advertising Initiative or Digital Advertising Alliance click here or here. You can also delete all cookies that are already on your computer's hard drive by searching for and deleting files with "cookie" in it.

However, without cookies you may not have access to certain features on our Site. Removing all cookies from your computer could also affect your subsequent visits to certain web sites, including the torchenergy.com web site, by requiring that, for example, you enter your login name when you return to that web site.

Contacting Us

If you need help using our service or have a question regarding this Privacy Policy, please contact us by email at info@torchenergy.com or write us at Torch Energy Solutions, Inc., Attn: General Counsel, 7324 Southwest Fwy, Suite 1600, Houston, Texas 77074.

If any part of this agreement is determined to be invalid or unenforceable pursuant to the applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect. A printed version of this agreement, our Privacy Policy, and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. This agreement constitutes the entire agreement between you and use with respect to our Site.

This Privacy Policy is effective as of June 1, 2014.